FAQ

Bikes in stock leave our warehouse in Utrecht within one working day. Delivery to the door is free everywhere except the UK and Switzerland.

The day before, you pick a 2-hour delivery window by text or email.

We deliver to 14 countries: the Netherlands, Belgium, Luxembourg, Germany, France, Austria, Denmark, Spain, Portugal, Italy, Ireland, Sweden, the UK and Switzerland.

Those are also the countries where our partner workshops and roadside help work, which is why we don't ship further yet.

Yes, 95% of it. Turn the handlebar straight, screw in the pedals and charge the battery. It takes about 15 minutes, and the tools are in the box.

Rather not touch a tool? A mechanic can set it up at your door and fit it to you for €49.

Yes. When your bike leaves the warehouse you get an email and a text with a tracking link. The VOLTA app shows the same status.

You can move the delivery date up to 48 hours before it's due, from the tracking page.

On the standard 625 Wh battery a VOLTA One rides about 120 km in Eco, 90 km in Tour and 60 km in Turbo. Slide to see the other two batteries.

Measured with a 75 kg rider on mixed terrain at 20 °C. Cold weather, headwind and steep climbs take 20 to 30% off.

Every VOLTA One takes all three batteries, so you can also add a second one later. Pick by your longest regular ride, not your average one.

Most city riders are happy with Standard. Choose Long Range if you ride more than 60 km a day in Tour or live somewhere hilly.

With the 4 A charger in the box, the standard battery goes from empty to 80% in 2 h 40 min. You can charge it on the bike or take it indoors: it unlocks with the bike key.

In a hurry? The optional 6 A Fast Charger (€129) brings the standard battery to 80% in 1 h 50.

A VOLTA battery keeps at least 80% of its capacity for about 1,000 full charges. For most riders that is 6 to 8 years, or roughly 80,000 km in Eco.

• Top up whenever you like: partial charges don't wear it out.
• Over winter, store it indoors at 30 to 60% charge, between 10 and 20 °C.
• Don't leave it in a hot car or full sun on the charger.

It's covered for 3 years, and a replacement Standard battery costs €590. See what the warranty covers.

Every VOLTA One comes with three layers of cover, from the day it's delivered:

Wear parts like tyres, brake pads and the belt are covered for manufacturing faults, not normal wear.

1. Take a photo of the problem and write one or two lines about it.
2. Find the serial number under the bottom bracket. It starts with VO-.
3. Send both through the app or to our team below. We reply within one working day.

We then book a partner workshop near you or pick the bike up. Warranty repairs, including pickup, cost you nothing.

Yes, for 3 years or 1,000 charge cycles, whichever comes first.

If it drops below 70% of its original capacity in that time, we replace it for free. The app shows the battery's health, so you never have to guess.

Yes. Transfer the bike to the new owner under Ownership in the app, and the remaining motor, battery and parts cover goes with it.

The lifetime frame cover becomes 10 years from the first delivery date for the second owner.

Yes. Every VOLTA One comes with a 30-day test ride. Ride it up to 300 km and if it isn't for you, we pick it up for free and refund you in full.

Pickup is free everywhere we deliver, the UK and Switzerland included.

1. Book a pickup in the app, or ask our team below.
2. Put the bike back in its box. No box? Tell us and the driver brings one.
3. We collect it within 5 working days.

Within 10 working days of the bike reaching our warehouse, back to the card or account you paid with.

If you bought it on finance, the plan is cancelled with no fees.

Yes, free within the 30 days. We bring the new size and take the old one away on the same visit.

Not sure which size you need? Check the size chart first.

The motor helps you up to 25 km/h, the legal limit for e-bikes in Europe, so you don't need a licence, plate or insurance. Above that it's all your legs.

The 85 Nm mid-drive motor makes hills feel flat in Turbo.

Yes. The motor, battery and display are sealed to IP56, so rain, puddles and a garden-hose wash are fine.

• Don't use a pressure washer on the motor or bearings.
• Don't ride through water deeper than the bottom bracket.
• After salty winter roads, rinse it and dry the battery contacts.

Go by your height. If you're between two sizes, take the smaller one for a nimble feel, or the larger for long rides.

Got it wrong? A size swap is free within 30 days.

The VOLTA One is rated for 140 kg in total: you, your bags and whatever's on the rack. The bike itself weighs 23.8 kg with the standard battery.

Your first check is free, after 500 km or 3 months. After that, once a year or every 3,000 km, whichever comes first.

The carbon belt never needs oil and lasts about 3 times longer than a chain, so a yearly service usually takes under an hour.

At any of our 420 partner workshops across the 14 countries we deliver to. In 9 cities a mobile mechanic can also come to you: Amsterdam, Rotterdam, Utrecht, Antwerp, Berlin, Hamburg, Munich, Paris and Copenhagen.

The 55 mm tyres have a puncture-protection layer, so flats are rare. If one happens, there's a repair kit under the saddle.

In the first year, VOLTA Assist is included: call us and we come to you, or take you and the bike to the nearest workshop, in all 14 countries.

Updates arrive over the air through the VOLTA app. They install while the bike is parked and charging, and take about 5 minutes.

They can improve the motor's feel, range and the display. Nothing changes until you tap Install.