Help centre
Questions,
neatly folded.
Everything about ordering, shipping and returns for our handmade paper goods. Tap a question and it opens like the paper it is.
Frequently asked questions
Orders leave our studio within two working days, wrapped in our own offcuts.
Within the EU most parcels arrive in three to five days; worldwide, seven to ten. Every parcel is tracked.
Yes. Every sheet is pulled by hand from cotton rag and recycled linen in our mill in Kyoto, then pressed and dried for three days. No two sheets have the same deckle edge.
Hold a sheet to the window and you will see it: a crane, pressed into the fibres while the paper was still wet. It is how we sign our work.
Unused sheets can come back within 30 days for a full refund. Opened sets are fine too, as long as the sheets are flat and unwritten.
We letterpress names, monograms and short lines of text on any card in the shop. A proof comes back within 48 hours, and nothing is printed until you approve it.
Fountain pens, gel pens and pencil all behave beautifully. Very wet nibs may feather a little on the softest sheets, so try a corner first.